Contact Us
Age and risk notice: You must be 18 or older to gamble online, and 21 or older in some states and at some sites. Check the minimum age at any casino and under your state's rules. Gambling involves real risk of loss, and crypto prices can move sharply while your funds are in play. If gambling is causing problems, call the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos may not offer the same player protections or self-exclusion tools as state-regulated operators. See our responsible gambling page for more.
This page explains how to reach the Crypto Casinos editorial team and, just as important, what we can and cannot help with. We are an independent comparison site. We are not a casino, we do not hold player accounts, and we cannot move money or change decisions made by any operator.
What you can contact us about
- Corrections: a bonus term, supported coin, licensing detail or other fact on a review that looks outdated or wrong.
- Feedback on our reviews: something missing, unclear or unhelpful in how we compare crypto casinos.
- Methodology questions: how we rate sites or how we handle commercial relationships.
- Business and partnership inquiries: though commercial interest never buys ranking position.
- Accessibility or site problems: broken links, pages that will not load, or content that is hard to read.
How to reach us
Use the contact method shown in the site footer or any contact form on this page. We do not publish a phone line or address here, and we will never ask you for a wallet seed phrase, private keys, passwords or casino login details. If someone claiming to be us asks for those, do not respond.
- Say which page you are writing about and quote the line in question.
- Include a source if you are reporting a factual error, such as a link to the casino's own terms.
- Tell us the date you saw the information, since bonus terms change often.
- Leave out sensitive data such as full wallet addresses, ID documents or account numbers.
We check facts against operator terms and public information, and update pages when we verify a change. Our current fact-check date for the casino information on this site is October 1, 2026. We cannot promise a reply time or that every suggestion will lead to a change.
Problems with a casino account, payout or bonus
We cannot resolve these for you. Reviewing a casino does not give us any control over its accounts. Instead:
- Contact the casino's support first. Use the live chat or email listed on the casino's own site, and keep screenshots and transaction IDs.
- Read the bonus terms. Wagering requirements, time limits, maximum bets and eligible games decide whether a bonus can be withdrawn.
- Check the blockchain. A transaction hash on a block explorer shows whether a deposit or withdrawal was broadcast and confirmed. Network fees and confirmation times vary by coin and congestion.
- Review the terms and licensing. The casino's terms state which licensing body it claims and which complaint route it offers. Offshore licenses, such as Curaçao or Anjouan, are not US regulators.
Our own rules for using this site are in the terms and conditions.
Legal grey area: what we can and cannot say
Offshore crypto casinos operate in a legal grey area for US players. They are not licensed by any US regulator, and legal online casino gaming exists only in a handful of states. Availability differs by state, and many sites restrict certain states. We cannot give legal advice, tell you whether a site is permitted where you live, or advise on getting around geographic restrictions, verification checks or site rules. Check your state's laws and each casino's terms yourself. Winnings and crypto gains may be taxable, so consult a qualified tax professional.
How we handle commercial relationships
Crypto Casinos may earn a commission if you sign up with a casino through links on the site. That relationship does not decide rankings. We rate sites on factors such as supported coins, game selection, bonus terms, payout speed, licensing and privacy. You can read more about who we are on the about page.
Before you write to us
| If your question is about | Best first step |
|---|---|
| A factual error in a review | Contact us with a link to the source |
| A delayed withdrawal | Casino support, plus the transaction hash on a block explorer |
| A bonus that was not credited | The casino's bonus terms and support |
| Gambling harm | 1-800-GAMBLER |
| Tax or legal questions | A qualified professional |
Gambling should be entertainment only, never a way to earn money or fix financial trouble. Play only with money you can afford to lose.